Return & Refund Policy

We want you to love your Ishq Jewelry purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must:

• Be unworn and unused.
• Be in their original condition and packaging.
• Show no signs of wear, damage, or alteration.

To start a return, please email hello@ishqjewelry.com with your order number. Return requests must be approved before items are sent back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong item.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Earrings (for hygiene reasons)
• Gift cards
• Personalized or custom-made items
• Clearance or final sale items

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at hello@ishqjewelry.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Exchanges

At this time, we do not offer direct exchanges. If you'd like a different item, please return your eligible item for a refund and place a new order.

Questions

If you have any questions about our Return & Refund Policy, please contact us at hello@ishqjewelry.com.